New Client - Vodacom Fibre - Its a joke

I have been a customer of Vodacom for as long as I can remember, and on the 13th of July signed a Contract to become a Vodacom Fibre client as well, at the time I told the lady that I am with another ISP and will have to give an calendar month notice, I have had a bad experience with the previous ISP and phoned vodacom on the 29th of Aug to check what is necessary to get me back online asap, they said my previous ISP needs to release the line, I phoned my previous ISP and asked when they would release the line and they said on the 31st of Aug at 12pm. The morning of the 1st of September I phoned my previous ISP to confirm the line has been released and then phoned Vodacom to do the activation, I was requested to send pictures of the fiber box and modem, later that evening a lady phoned me looking for a "B" serial number, I could not find what she was looking for and she said that they would need to do a new installation ......Bear in mind that according to Vodacom's SLA I should have been activated within 24 to 48 hours. Friday the 2nd it became apparent that I will not be activated in time and I spoke to an agent and a supervisor ( Cheslyn Holmes) he promised to give me and ETA on when the reinstallation will be by Friday the 2nd of September. Needless to say I am still not active and have no ETA on when the re-Installation will happen. I dont understand how Vodacom could not arrange the installation in time they had more than a month an a half to get an ETA on the re-installation, which now begs the question, do they even know what they are doing?? I was not aware that a reinstallation would even been necessary, So here I am I am paying for a service I am not getting the supervisors are lying and make promises they cant keep, I have spoken to so many different people at the call centre and eveyrone has a different story.

I am rethinking my choice to move to Vodacom ...... Maybe I should just move everything away from from Vodacom, I haven't dealt with such incompetence from the bottom up ever.