New cellphone contract to be paid for by the company

Hi I would like to report my problem with Vodacom at Nicolway in Bryanston. I have tried on numerous occasions engaging with them to open a cellphone contract My first engagement with them was in March 2020. I spoke to Ithabeleng , well presented lady who seemed to be helpful at the time. I was asked to submit documents and all were submitted on that first day in March. To date I have not received any feedback. In May 2020 I was asked to send yet another 3 months bank Statement Early in June a clearer copy of my ID, I have sent that. In July I was informed by the consultant that only now Vodacom was checking my ITC and it was not looking okay; She promised to get back to me the next day. A week later I have been waiting for both Kamohelo and DK to give me feedback because Ithabeleng was not feeling well and she'd left work to see the doctor. Its now 16h10 on the 17 July 2020 and I have been waiting for Kamohelo to call me back since 14h00 or earlier. Tried calling back and she is busy assisting a customer I assume its someone very important as they have been chatting since 14h00 or so. This is utterly disgusting, disgraceful, totally unbelievable that Vodacom treat their clients so poorly!! I guess the staff don't care because they still have their glamorous jobs and pay checks every month! They dont even care to apologise!!

I am so disappointed.... black on black:(:(:(

From Siphelele D. Mdluli ***