MM
Mosima M
1 reviews | Active since Mar 2025
29 May 2025, 14:10
New cellphone contract
I called vodacom online last week Wednesday for a new cellphone contract, on Thursday while writing exam I missed their call but my mother told them that I'm writing and they consultant said he/she called again on Friday until today i haven't received any call from Vodacom. I call them on Tuesday for application feedback and I was told that I wasn't reachable for confirmation and within 24 hours I should receive a call from vodacom now it's 36 hours later still no call. I just want to cancel the application, I am no longer interested
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Replies (1)Vodacom's replyOfficial
29 May 2025, 15:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 May 2025, 15:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
