SK
Sanelle K

1 reviews | Active since Jul 2016

26 Jul 2016, 18:58

New Cell Phone Contract

<p>I took out a new cell phone contract with Vodacom last Saturday, 23 July 2016. In store I was told it would take between 2 to 24 hours for activation. I am now on day 4 and no activation yet. I have never met any company that have such a bunch of *********** and untrained staff working for them both at branch & call centre / H/O level!!!. I phoned the branch and they tell me H/O is responsible to activate, & H/O then in return tells me the branch is responsible!!!!, why is it SO DIFFICULT TO GET A SIM CARD ACTIVATED???, this is surely their daily job description........</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jul 2016, 19:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team