RS
Romy S

1 reviews | Active since Jul 2009

10 May 2016, 09:47

New C3 system #Fail

<p>My account has been migrated to this new C3 system and as a result nothing now works. I can't get itemised billings, can't get help via the call centre, can't even see if my phone has been used in the 2 days since it went missing and can't block it. This system can't do anything!!</p> <p>Please could you get someone who actually CAN help to call me (on my land line since I no longer have a cell phone) or email me. Until someone from Vodacom can actually provide all the services that the new C3 system can't, I'm cancelling my debit order to you.</p> <p>You are duly notified that I will NOT be held responsible for paying for any calls or data usage made in the event this phone has been ******, since the reason I cannot do anything about this is because you moved me to this non-functioning C3 system of yours.</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply10 May 2016, 09:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Please note that a consultant will make contact with you in due course to help with your query.

Regards,
Vodacom Consumer Website Team

Best regards,