1 reviews | Active since Jul 2009
New C3 system #Fail
<p>My account has been migrated to this new C3 system and as a result nothing now works. I can't get itemised billings, can't get help via the call centre, can't even see if my phone has been used in the 2 days since it went missing and can't block it. This system can't do anything!!</p> <p>Please could you get someone who actually CAN help to call me (on my land line since I no longer have a cell phone) or email me. Until someone from Vodacom can actually provide all the services that the new C3 system can't, I'm cancelling my debit order to you.</p> <p>You are duly notified that I will NOT be held responsible for paying for any calls or data usage made in the event this phone has been ******, since the reason I cannot do anything about this is because you moved me to this non-functioning C3 system of yours.</p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Best regards,
