1 reviews | Active since Aug 2016
New Business Contract Problems
<p>I cancelled my personal Red Advantage Contract with Vodacom to move my number to a Red Advantage Bussiness Contract. My personal contract was cancelled more than 3 months ago and transferred to a prepaid number. We immediately app**** for the Bussiness Contracts and they were approved by Vodacom.</p> <p>When I went all the way to iStore Sandton Drive to pick up my new iPhone SE 64GB (they were the only store that had the phone I wanted) they couldn't transfer the number to the Bussiness Contract because it was on Vodacom's new "System" and the sales consultant couldn't access my number to transfer it to the new Bussiness Contract.</p> <p>Since then I have been waiting for my number to be transferred to our Bussiness Contract and after numerous calls to Vodacom's Customer Care I have been unable to resolve the problem.</p> <p>It is rediculous that Vodacom cannot transfer my prepaid Vodacom number to a Vodacom Bussiness Contract while another number was immediately transferred from MTN to our Vodacom Bussiness Contract and has been working all this time.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
