NEW BOX SECOND HAND PHONE.

BASED ON OUR PREVIOUS COMPLAINT MY MOTHER HAD HER PHONE REPLACED YET THIS PHONES BATTERY DOES NOT LAST A DAY EVEN AFTER THE UNINSTALLING APPS ETC. THE PHONE FREEZES AND DOES NOT WORK AS GOOD AS THE " NEW" PHONE SHE RETURNED DISPITE ITS FAULTS. MY FRUSTRATIONS IS THAT THE PHONE HAS BEEN GIVING PROBLEMS EVER SINCE THE CONTRACT WAS SIGNED EVERY TIME THE PHONE GOES IN SHE IS LEFT WITHOUT A PHONE YET STILL GETS BILLED FOR THE HANDSET DEVICE. SHE MUST BUY A NEW SCREEN GUARD EVERY TIME THE PHONE COMES BACK. LASTLY THE VODACOM STORE IS VERY HELPFULL AND THEY INDICATED THAT THEY DO NOT HAVE THE LEVEL OF AUTORITY TO DEAL WITH THIS MATTER AND CAN ONLY SEND THE PHONE IN FOR ASSESMENT TAKING 2 TO 4 WEEKS WHAT IS THE USE OF THIS FRUITLESS EXPERIENCE.

VODACOM BRAGS ABOUT BEING THE BEST BUT THERE AFTER SERVICES IS AS SLOW AS A SNAIL.

I AWAIT A RESPONSE FROM A EXPERIENCED CONSULTANT.

THANK YOU