New 5 GIG Data Bundle and Router
<p>On 1 October 2016 I got a 5 GIG data and Router and since I switched it on I was never able to connect. My 5 GIG is not showing on my Sim? I even did a sim swop at the Shop in Phalaborwa. I phoned Vodacom about 10 times, every time spending ONE HOUR on the phone. I phoned Vodacom Mobi and they also said they cannot help me. I am paying R199-00 every month from 1 October 2016 and want a refund. My last Reference number from Vodacom was ********** 2 and that was in December and since then, nothing still happened. I want a refund and this contract cancelled. I am very upset about this. I have anoter router and data of 2GIG and its working perfectly. Why must I battle like this and nobody can help me. I hope something will happen now></p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Rene Van Der Schyff
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Rene Van Der Schyff
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
I cannot believe what you are doing here???? You DID NOT CONTACT ME! SINCE I POST THE REVIEW, NOBODY FROM VODACOM PHONED ME????
On top here, you state...."As per our discussion......" NOBODY DISCUSSED NOTHING WITH ME!!!
I am soooooo upset! I want to cancel this 5 GIG thing and I want my money back ASAP. I am going to court with this. Someone better phone me URGENTLY!! I am waiting for the call!
I cannot believe what you are doing here???? You DID NOT CONTACT ME! SINCE I POST THE REVIEW, NOBODY FROM VODACOM PHONED ME????
On top here, you state...."As per our discussion......" NOBODY DISCUSSED NOTHING WITH ME!!!
I am soooooo upset! I want to cancel this 5 GIG thing and I want my money back ASAP. I am going to court with this. Someone better phone me URGENTLY!! I am waiting for the call!