Never will I use Vodacom's online services again!

I am so frustrated with Vodacom. I app**** to upgrade online, then received an sms that informed me the monthly installment is almost R200.00 more than what I actually signed up for. So now I have to reverse the upgrade as our local Vodashop advised me. I spent most my day tying to get assistance on the customer care line, when I eventually spoke with an consultant she said that they can't assist and I have to phone the online department and gave me the number. After struggling another 30min the lady at the online department said they they also can't assist and we will be contacted the next day - no one at Vodacom seems to be able to assist us, now we have to wait and hope that someone, someday will phone us. This is pathetic! Never will I use Vodacom's online services again!