NM
Namedi M
1 reviews | Active since Sept 2016
04 Jan 2021, 09:59
Never Vodacom again
I called cancellations department to cancel my contract( I get 3 gig and R230 airtime). I have been struggling with network since early last year and was told it is either load shedding, they sync my sim but still struggling. I was told I have to pay for the full length of contract in order to cancel it even though I will not be receiving the data and airtime. This means I am stuck with the contract that I cannot use it when I need to.
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Vodacom's replyOfficial
04 Jan 2021, 10:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 10:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Namedi M's updateReviewer Update
08 Jan 2021, 11:21I do understand that and it seems you are not winning as I raised this five times. Why do I have to pay for for future airtime and data when I want to cancel it now? you did not give me a device, I am using my own.
NM
Namedi M's update08 Jan 2021, 11:21
Reviewer Update
I do understand that and it seems you are not winning as I raised this five times. Why do I have to pay for for future airtime and data when I want to cancel it now? you did not give me a device, I am using my own.