MB
Michelle B
1 reviews | Active since Nov 2020
03 Nov 2020, 10:23
Never Vodacom again
I will try and avoid this company at all costs. I cancelled my data contract on 4 August, yet I am still paying in October. Every time I call (3 times) I get promised that it will be cancelled and that the incorrectly charged amount will be returned to me, but it does not happen.
Worse cell company ever! I had cancelled a contract with a competitor and never had these issues.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
03 Nov 2020, 11:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Nov 2020, 11:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Nov 2020, 13:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, your query has now been resolved and contract has been cancelled successfully. Also note we have requested for credit due to late cancellation. Your reference number is ***. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Nov 2020, 13:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, your query has now been resolved and contract has been cancelled successfully. Also note we have requested for credit due to late cancellation. Your reference number is ***. Regards Consumer Website Team
Best regards,