Never use Vodacom! Unless you want to pay for services you don’t even use.

I closed my account in September with Vodacom and moved to MTN (took me 3 days just to close my account) So glad I did. Cause now in February I received an email to say that I have almost R5000 outstanding and that I had 21 days to pay or I have to go to court. Yet before this, I hadn’t received a single invoice from them. Please explain how I have been using your services when I have already successfully moved my number over to MTN. I had tried to call their customer service number that was on their email and every time someone answered it, the call would drop. So I rep**** with an email. No response for a month. Then I get a call from my mom saying that an attorney contacted them on behalf of Vodacom so I sent more emails and tried to call another 3 times (same thing). Still no response from Vodacom. So I contacted the attorneys that they use (HP Attorneys) very rude people and just as horrible to work with, the lady put me on hold when I was explaining the situation to her. I have also sent them emails and called because they have threatened to blacklist me. I asked them to simply explain to me why I owe vodacom money when I haven’t been using their services for more than 5 months. Not a single invoice was sent, all I received was more emails saying that I must pay before this date and the account. This is my final straw, i am not going to be blacklisted because your stupid company refuses to just inform me why I owe them money. You obviously made a mistake and don’t care to rectify it and think that getting attorneys and threatening to blacklist me is going to get you money out of me for no reason. Question is why did I speak to your attorneys more than once and they still haven’t sent an invoice? I am definitely telling everyone I know to change from Vodacom, they don’t care about helping you and just want to get you to pay them, even when they aren’t providing you with a service. They are already the most expense service provider!