Never use vodacom for insurance they lie and just take your money and refuse to fix your phone.

Worst customer service ever.

I have been paying for insurance and now after a year of delaying the repair of my phone vodacom declines my claim coz it hasn't been used for 30 days , how was i supposed to use it if it was at the vodacom store and repairs for almost 12 months. I want answers and if that means coming on here and every other media site i will do it everyda y coz i have been paying this account and not getting any service i cant use my sim coz i have no phone , i cant fix coz my phone coz the insurance wont do what i actually have been paying for . My phone was at the police station due a domestic investigation and i couldnt use it, i sent it in for repairs and now you are refuing to fix it. How is this fair at all. An entire year and still nothing has been done and vodocom cannot even call me to explain. I am still waiting on the last promise that an agent wil l cointact me and still nothing . You guys are a bunch of useless idiots who cannot do their jibs and try to bull**** clients with a bunch of rules that you dont advertise when you sell us these products . I am sick and tired of this . I want vodacom to call me and explain what the hell is going on.