GJ
Gareth J

1 reviews | Active since Jul 2011

07 Sept 2021, 11:01

NEVER use Vodacom Fibre, they will never let you cancel. EVER!

We signed up for Vodacom Fibre 2 years ago when we started renting in Olivenhoutsbos. Throughout those 2 years they provided good service with the odd hiccup.

Then we decided to move and they couldn't provide us with the same service at the same price so we cancelled our month-to-month service with them. Or at least we THOUGHT we cancelled.

Turns out we didn't cancel according to Vodacom, and despite our best efforts couldn't manage to cancel until this morning when my wife found an obscure telephone number for cancellations hidden deep in the darkest pits of Vodacom's customer support page, hidden behind multiple clicks and seemingly random links.

So, we have paid for two months of a service we did not use, and Vodacom insists we must pay for a third because we didn't call or email the right people. I have to assume that they have no internal communication functionality at Vodacom because no-one was capable or willing to help us cancel.

NEVER use these useless ******s unless you never plan on moving or cancelling your service because if you do they will do their utmost to drain every last drop of revenue from you, ethically or not.

0
Replies (1)
Vodacom
Vodacom's reply07 Sept 2021, 14:06
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team