NEVER use Vodacom Fibre Service !

Vodacom Fibre absolutely pathetic service!

I would not recommend anyone to use Vodacom For fibre services !

We lost Connectivity over 2 weeks ago on a Wednesday night ; when we phoned it in to say we dont have internet the consultant laughed !HOW PROFESSIONAL after being on the phone testing everything she sent out a request for the to technician come out ; he arrived the Monday and tested everything and said its the router ( take note the router was replaced last year august) and said he will be in contact with us .. no one phone .. eventually we dediced because of poor service we want to cancel .. when i phoned to cancel there was a story of we relocated the router and we will be held liable - FALSE the router was supposed to be relocated in 2020 already but no one ever cared to come out so we left it .. the router is still in the same place it was ; now its a ongoing investigation because i refuse to pay for a service that never happend ; besides that we have phoned almost everyday regarding the no connection problem and everytime each consultant says the will phone us back but never do .. each time we have to explain the story because they dont send ref num or dont understand

This week Monday i phoned again because they were supposed to phone me back last week Thursday regarding the investigation but again dont care to do so! The consultant said that they have sent a request and waiting for approval so we can give out 30days notice .. with this I told her that we still dont have internet and we keep on phoning etc .. she then advised they will send us a router while we wait for cancelation and our do 30days notice .. i asked her numerous times if i will get charged for the router because im not paying for a router if we are anyway in the process of cancelling and she said no there wont be a fee etc

Now we get calls that we cant cancel because we updated our contract because of the new Router .. like what in the hell .. does no one now how to do their job or are they just not trained to the service that people pay for !

There are so many phone calls they can listen to recordings

Your service is horrible.. you should not provide a service if no one knows what they are doing and are so unprofessional