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Bea A

1 reviews | Active since Jan 2020

01 Feb 2024, 21:23

Never use Vodacom

The Vodacom data usage on my Vodacom App shows 30GB of data was used when nobody was home and the router wasn't in use. They also used my available minutes when I used the Wifi calling function on my Samsung device. When I called them to find out why my minutes were used when Wifi calling they just said that is how it works. I'm then paying them twice, for the Wifi and for my minutes on the phone. I will never take another contract with them. I can't wait to get out of all my contracts, and I've been a client for more than 25 years. I'm very certain that this review will not get a response. Fortunately there are many platforms for reviews.

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Replies (1)
Vodacom
Vodacom's reply02 Feb 2024, 07:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team