Never use Vodacom as they lack customer service

I had a 4G contract in place and the fibre was eventually installed in our area. Salespeople were going door to door selling the packages. The salesperson that assisted me told me that because I was an existing customer, it was very easy to just upgrade my 4G contract to a Fibre contract with no hassle and he filled out a form with my details giving me the assurance that my contract will just be automatically changed.

Now a few months later I find out I am paying for 2 contracts and that not one of them can be cancelled.

I was sold the fibre contract under false information as I was told my old contract could be upgraded and I cannot afford to pay for both contracts.

I made contact with the department that handles the fibre and they referred me to the 4G department as they said they could not cancel. I made contact with 4G and they also said the same and referred me to customer care. I mailed customer care twice - first on 15/10/2021 and then again on 21/10/2021) and still no response from them. When I called on 15/10/2021 they gave me the reference number but to date, nobody from Vodacom has bothered to make contact.

As I mentioned I cannot afford both contracts and would like assistance to either cancel one contract or discontinue both my contracts and go to another service provider that can give me better service. I will never recommend them to anyone.

If anyone can please help I would appreciate it.