SL
Susanna L

1 reviews | Active since Oct 2014

10 Oct 2018, 15:10

Never use Vodacom again

I requested Vodacom to move my phone from Contract to Pay as you go after the contract expired. This did not happen!!

On 3 October we phone again to cancel the Contract. We did not use the data, call minutes & sms. Luckily the moved the phone to Pay as you go the same night. Vodacom removed all the allocated data, call minutes & sms for October on the 3rd. BUT they also removed 22 minutes call time we've paid for the previous month.

BUT like always Vodacom did not do their job. They have the audacity to send me a invoice for October AFTER they fail to do their job and took all the data, call minutes & sms back.

We phoned to ask them to rectify the account but they are not willing to help.

0
Replies (1)
Vodacom
Vodacom's reply10 Oct 2018, 16:00
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team