DG
Derich G
1 reviews | Active since Aug 2015
04 Aug 2021, 12:52
Never use Vodacom. Absolutely PATHETIC service
I have app**** for a laptop contract with Cell u City on the 20th of July. I must say that the people at Cell u City was very helpful and professional and that I cant hold them accountable for the situation.
Vodacom cant give me a indication when I will receive what I ordered from them and I must get in contact with them every Wednesday to find out if I will receive the product but still, no-one can tell me what exactly is going on.
I truly believe not even the staff at Vodacom knows what is going on around them.
Its just really pathetic to think that customer service and assistance doesn't matter to this company like this.
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Replies (2)
Vodacom's replyOfficial
04 Aug 2021, 14:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Aug 2021, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DG
Derich G's updateReviewer Update
06 Aug 2021, 08:26I will also be cancelling all other contracts with Vodacom.
You promote items which you can not supply as well as cant even update your clients on exactly when one will receive it.
I'm sure you wont sit at a restaurant and wait hours for a waiter just to tell you that your food may or may not come that you ordered. This is absolutely pathetic man.
I was told that it takes 7 to 9 days. Wondering if you guys can actually count. This is really ****ty service so how can you expect to me to use Vodacom or recommend Vodacom in the future. Our family has been loyal Vodacom supporters for 20 years plus with at least 6 to 7 contracts at any stage. They all are shocked with my experience and are really considering switching.
Hope that Vodacom really feels this and that Vodacom gets hit hard because of their lack of service.
You promote items which you can not supply as well as cant even update your clients on exactly when one will receive it.
I'm sure you wont sit at a restaurant and wait hours for a waiter just to tell you that your food may or may not come that you ordered. This is absolutely pathetic man.
I was told that it takes 7 to 9 days. Wondering if you guys can actually count. This is really ****ty service so how can you expect to me to use Vodacom or recommend Vodacom in the future. Our family has been loyal Vodacom supporters for 20 years plus with at least 6 to 7 contracts at any stage. They all are shocked with my experience and are really considering switching.
Hope that Vodacom really feels this and that Vodacom gets hit hard because of their lack of service.
DG
Derich G's update06 Aug 2021, 08:26
Reviewer Update
I will also be cancelling all other contracts with Vodacom.
You promote items which you can not supply as well as cant even update your clients on exactly when one will receive it.
I'm sure you wont sit at a restaurant and wait hours for a waiter just to tell you that your food may or may not come that you ordered. This is absolutely pathetic man.
I was told that it takes 7 to 9 days. Wondering if you guys can actually count. This is really ****ty service so how can you expect to me to use Vodacom or recommend Vodacom in the future. Our family has been loyal Vodacom supporters for 20 years plus with at least 6 to 7 contracts at any stage. They all are shocked with my experience and are really considering switching.
Hope that Vodacom really feels this and that Vodacom gets hit hard because of their lack of service.
You promote items which you can not supply as well as cant even update your clients on exactly when one will receive it.
I'm sure you wont sit at a restaurant and wait hours for a waiter just to tell you that your food may or may not come that you ordered. This is absolutely pathetic man.
I was told that it takes 7 to 9 days. Wondering if you guys can actually count. This is really ****ty service so how can you expect to me to use Vodacom or recommend Vodacom in the future. Our family has been loyal Vodacom supporters for 20 years plus with at least 6 to 7 contracts at any stage. They all are shocked with my experience and are really considering switching.
Hope that Vodacom really feels this and that Vodacom gets hit hard because of their lack of service.