1 reviews | Active since Sept 2015
NEVER use Vadacom insurance its a *******
When I signed a contract with Vodacom insurance, I insured the phone that I received with the contract, I asked them for insurance that would replace the phone with the same phone in the event of me losing my phone. The insurance was for a phone up to R7000.00 with 15% excess. The phone was a Nokia Lumnia 825. My phone was ******. It has been replaced by a Huawei P8 lite. When I went online to check the price of the Huawei P8 lite, I found that I could buy one for about R3900.00. ( [URL Removed] ). That I received a phone to the value of R3900.00 when I was insured up to R7000.00 looks very wrong to me. It could even look **********. I have been dealing with the manager at Hyde Park. He cannot do anything more for me. I would like someone from Vodacom to give me a call and explain how the Huawei P8 lite can even be compared with the Nokia Lumnia 825. I feel as if I have been ********** about R3000.00.
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
