MG
Mario G

1 reviews | Active since Sept 2015

02 Nov 2015, 14:49

NEVER use Vadacom insurance its a *******

When I signed a contract with Vodacom insurance, I insured the phone that I received with the contract, I asked them for insurance that would replace the phone with the same phone in the event of me losing my phone. The insurance was for a phone up to R7000.00 with 15% excess. The phone was a Nokia Lumnia 825. My phone was ******. It has been replaced by a Huawei P8 lite. When I went online to check the price of the Huawei P8 lite, I found that I could buy one for about R3900.00. ( [URL Removed] ). That I received a phone to the value of R3900.00 when I was insured up to R7000.00 looks very wrong to me. It could even look **********. I have been dealing with the manager at Hyde Park. He cannot do anything more for me. I would like someone from Vodacom to give me a call and explain how the Huawei P8 lite can even be compared with the Nokia Lumnia 825. I feel as if I have been ********** about R3000.00.

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2015, 17:42
Official
Hello mariogib,

Thank you for your time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team