never use online upgrading.... complete waste of time and oxygen

<p>On the17th of August, I spent my time to look up different packages, compare which phone I want and upgraded my contract online. Guess what you get when you get your reference number - <strong>"If you don't hear from us within the next 24 hours, please call ********** 4".</strong></p> <p>Four (4!!!!!) days later this number finally works - doesn't just cut the call before it goes thru. Very *********** customer service agent says they can't help me, I'm now on the 'other' system - can I please call again to get a different *********** customer service agent that might be able to help me. So I call again (the same number) - they have the reference number from my online application, but nothing else, no details - I have to start from scratch, which package, which phone.... nothing was loaded on their side.... by now I lose my cool.</p> <p>FAST forward to a week later - 26 August - yes! they have found my upgrade and it will be processed. So sorry for the inconvenience with the 2 systems that they are working on and that were not talking to each other. Even got an order number.... </p> <p>This morning I phoned the very COMPETENT customer service - sorry I called the wrong customer (NO-)service. 4 calls later, yes, everything has been ordered (I even confirmed with this agent what I ordered online with the agent), she just can't confirm to which address my phone will be delivered to, please call another department. 6 more calls later... no, sorry, no upgrade was done, we are sorry, we don't know what happened. </p> <p>So in 1 hour I go from, your phone will be delivered before Wednesday (2 weeks after the upgrade) to sorry, we didn't process your order. </p> <p>I'm done, I've been with Vodacom for 18 years, and you just lost a client. I will even go to Telkom before ever getting anything from you again.</p>