Never upgrade online/via call centre!

Wish I could give a zero rating

I upgraded a week before lockdown, and I received a faulty device. Two days before lockdown I contacted Vodacom to arrange for collection of the device as I am unhappy with the device.

After numerous calls and promises, I am still waiting for someone to come collect the device. I have been told that Vodacom can collect during level 4 lockdown.

However, this does not stop Vodacom for billing me for the device which I want to return. Apparently, they can only credit my account once they received the device - so I reckon I would probably pay for this device another 8 months as it might take Vodacom another 5 months just to check whether device is in working order.

Further, given this hassle just to return a device, I don't even want to know how long it will take just to get the upgrade reversed on my account as I should still be eligible for an upgrade.

Worst service ever experienced with Vodacom.