TB
Tanya B

1 reviews | Active since Dec 2013

10 Jul 2018, 06:11

Never upgrade online

I realy dont know how can you let people upgrade online and say its free but then charge them at the end of the month. This is false advertising. And after I had to wait 2 weeks for my phone? If I knew this I would have just gone in the shop in the first place. Never upgrade online. Its not worth it. Vodacom taking more money than suppose to.

0
Replies (2)
Vodacom
Vodacom's reply10 Jul 2018, 09:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply12 Jul 2018, 12:39
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dominic

Best regards,