Never upgrade on line

<p>On 29/5 I tried to upgrade on line. Easy. Oh no~after 5 working days I phoned an d this is where the non existent service started. I have made a million calls, went into a branch, phoned customer centre, went to Bellville Tech Dept, send a request via social media, send emails........ and still the line shows open order upto today. This os after everyone told me they will treat this as urgent. This morning I phoned again, and was informed it can take upto 14 days to scan a device into the system that is already at the warehouse since yeaterday. </p> <p>Due to your couriers I never received said product, now that I need to fix this, NOT ONE OF YOUR DEPARTMENTS is able to help. Instead I think they get a kick out of it to drag out the process. </p> <p>I have a million ref no"s, which is useless. All I want is for someone to do their job, take the device, scan it back and Bob is your uncle.</p> <p>Do not try to upgrade on line, Customer service, after sale service, upgrade service, technical service and management service is NON EXISTENT!!!!!</p>