Never Upgrade @Vodacom, rather move to someone else!

My wife wanted to upgrade her contract earlier this year and opted for a phone to be delivered. They delivered the wrong phone and she sent it back. That should have been a complaint by itself, but after weeks it was collected.

After she returned the wrong phone, Vodacom decided to add another phone rental to her account, so she has 2 contracts going of her account. She has logged multiple calls with Vodacom, and each time she phones them they just open other call without sorting out the issue. This issue has been going on for more then 6 weeks! They have not sorted out the credits they own her and it's now at a point where she will move to another service provider. The latest account statement shows that the second contract has still not been removed, and that her normal contract is suddenly more expensive then what it was before the upgrade attempt.

I added the reference numbers of the tickets.