Never upgrade

I upgraded via online chat as they said I was eligible for an upgrade even though the app said I was not.

I upgraded as there was a great looking deal online. It was a phone, vouchers, air headphones and 10gigs of data once off.

I requested the delivery be made this Thursday (Yesterday) as I was away. It was delivered on Tuesday when I was away. Whomever then called my partner around 15 times without calling me. My office then called me and said my phone was being delivered but ID was needed. I said I was away and then was told it would be delivered on Thursday. Thursday came, no delivery after multiple chats with the courier company and an online chat that was ended by the consultant before conclusion. They then concluded that they had the wrong number for me....

My phone arrived today and lo and behold its just the phone and ear phones. I called Vodacom and said that i had not received the data nor the vouchers. The lady asked me to hold which I did. 20 minutes later she dropped the call. PS: The note was bold saying "Deliver on Thursday as he wont be there on Tuesday & Wednesday".

Why cant we get the service we pay for? Why do I have to run around and waste my time getting Vodacom to fulfill its contractual obligation. Its offer and acceptance. You offered, I accepted... deliver what is promised.

I promised never to go with Vodacom again after my phone was not repaired even though it was under warranty. And again I said maybe its a once off.

You dont disappoint in being predictably disappointing.