TM
Thabo M

1 reviews | Active since Oct 2022

19 Oct 2022, 14:01

Never trust Vodacom with their contracts please

I had a Samsung contract phone with Vodacom, l tried to give a notice of termination of contract because it is their obligation that at the end of the contract l have to give a notice if l do not want to continue with the contract, while I was noticing them to terminate my contract, the guy who were helping me convince me to take a new contract plan which is 15GB data for R79 per month.

We did come to an agreement for that contract plan but surprisingly the contract didn't came out on my favor, it was very bad that they recharged me with that 15GB divided into: 5GB anytime data and 10GB night owl something we did not agree about. On top of that the R79 amount that we agreed about changed suddenly to R122.99 without consulting me or asking for my approval,this ******. Now all I want is to cancel that contract and they say I have to pay penalties before they can cancel my contract. Please people never trust vodacom at all

0
Replies (2)
Vodacom
Vodacom's reply19 Oct 2022, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
TM
Thabo M's update21 Oct 2022, 09:40
Reviewer Update
Vodacom is full of ***** and ******

They promised to call me back since they saw my review that I post on Wednesday October 19th to resolve this issue. Even now I'm still waiting for them to call me back. I know that even if they can call me back they still gonna try to ***** me to stay on this contract.

I just want them to cancel my contract because I'm no longer interested in this contract.

Please can you help me out on this matter.