Never trust Vodacom!!!
<p>When I went for my upgrade beginning of July, I was promised 10Gb of data for the month of August. It reflects on the my Vodacom app that it is expiring tomorrow??? (August 1St) and according to the customer care agent it was activated on the 28th of July. I asked him to fix this and he said it is out of his hands and he can't do anything about it. Now i (sitting in Gauteng) have to track down the person who assisted me with my upgrade (in Capetown) in order for them to sort this out because he apparently made a mistake?? How is this my problem? At the end of the day they all work for Vodacom!!! And should this not be sorted out I'm going to get charged out of bundle charges??? I regret the day I renewed my contract!! It was under false pretence!!! And should I want to cancel my contract it's gonna cost me a couple of thousands... This is by far the most pathetic service provider ever!! Don't lie to your customers. And if a mistake was made by whoever works for Vodacom then surely this is their problem. Why should I be the one who now has to fix their mistakes??? </p>
Dear Customer,
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
