1 reviews | Active since Aug 2017
Never trust a company who sell products over the phone
<p>Vodacom contacted me via telephone to sell a better / faster / cheaper mobile router than the one I already have. I accepted the new product, just to to find out that my current contract was not "upgraded", but can only be cancelled in Feb. 2018. Why would I take out a new contract (to save money on data), and still have 2 contracts? I see this as a hoax! I also discovered that Vodacom can not be contacted via e-mail to lodge complaints. I have to contact them on 111, just to hear that they apologise for the miss understanding and inconvenience.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
