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nomfundo M

1 reviews | Active since Nov 2020

16 Nov 2021, 09:44

NEVER TOOK CONTRACT WITH VODACOM

VODACOM IS DEDUCTING PEOPLES MONEY WITHOUT THIER PERMISSION. I HAD A CONTRACT WITH VODACOM ITS ABOUT TO EXPIRE IN JANUARY 2022 LATELY I'VE BEEN RECEIVING CALLS THAT IM DUE FOR UPGRADE AND I TOLD THEM IM NO LONGER IN NEED OF THIER DATAS ALL OF A SUDDEND MY SALARY HAS BEEN DOUBLE DEBITED WITHOUT MY PERMISSION. WHEN I CALLED THEM I WAS TOLD I HAD MADE AN UPFRAGE OF WHICH I DID NOT. IN 2012 I ALSO HAD A PHONE CONTRACT TWO MONTHS BEFORE THE CONTRACT EXPIRED VODACOM DOUBLE DEDUCTED MY SALARY WITHOUT MY PERSMISSION WHEN I ASKED THEM I WAS TOLD I MADE AN UPGRADE THAT THEY FAILED TO PROVIDE PROOF UNTIL I ENGADE MY LAWYER . WHY ITS ALWAYS A COINCIDENCE THAT WHEN THE CONTRACT IS ABOUT TO EXPIRE YOU ARE TOLD ABOUT AN UPGRADE THAT NEVER EXISTED. VODACOM IS SO DESPARATE TO INCREASES THIER SALES AT THE EXPENCE OF OTHER PEOPLE. I WILL NEVER EVER TOOK ANY CONTRACT WITH THEM AGAIN

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Replies (1)
Vodacom
Vodacom's reply16 Nov 2021, 11:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team