Never take Vodacom contracts with gifts...

Good day All, Just thought I share my experience I had at Vodacom shop at the mall in Louis Trichard. We renewed our contract and with this contract there was a gift advertised part of the contract. So we got home and found the gift not working. We went back to return it just to find out that if it's a gift you take it as is even if its working or not it becomes the customers problem and Vodacoms doesn't care according to the manager of the store.

I would like to say to Vodacom that if you want to offer a gift with your contracts which is from another party, you need to let the customer know upfront that when taken you as vodacom dont take repaonsibiltity for it.

I am very upset on how we we treated within this shop. We got the gift thrown in our face and been so disrespectful towards us from the manager of store and said vodacom has nothing to do with gifts and that's our lost and walked away.

Vodacom get your contracts and facts together before offering to clients cause this is a load of nonsense how you guys treat us as customers, I have been with vodacom for more than 15yrs and some of my family as well but I can guarantee that I will be cancelling all my contracts and move to a service provider who will be able to treat speak and assist their customers. " Who ever hired the manager of this store really needs to get rid of her the way she handled and threw the stuff in our face she need not be in any Vodacom shop to represent Vodacom and speak to clients in that way.

I hope that everyone who reads this to please make sure that when taking a contract with vodacom that what ever extra is with the phone Vodacom does not care if its working or not and will not exchange or repair it.

I suggest rather change to another service provider you will have a million times better service.

Glad to say Vodacom sucks and bad with customer service, can not wait to move.........!!!!!!