TK
Tshinyiwaho K

1 reviews | Active since Feb 2011

25 Jan 2018, 09:34

NEVER TAKE VODACOM CONTRACT

Good day

I don’t know how Vodacom works. I had problems at work I was not up-to-date with my contract I called and emailed them To cancel my contract they told me I have to pay R4000. Which I start pay in cash and they were debating . suddenly my account is handed over To some attorney. I have been talking to them since last year with no agreement reached. It’s a bull**** that I have to pay another R4000. When I was paying Vodacom outstanding R4000 I was left with around R800 you hand me over and again you claim me to pay legal fees I need to pay another R5000. For real that’s how you rob people? Do you think il even try to recommend Vodacom contract to anyone.

I have negotiated my payments plan and they rejected. I told them I got contract somewhere else, I can’t afford I asked to pay R1000 then pay 300 monthly as that can be affordable though I am not happy as if Vodacom just want to milk money out of me which is a bull****. I don’t even know what to do.

This are messages I am getting Dear Sir/Madam, Vodacom / YOURSELF ACCOUNT NUMBER: I ********** Despite our efforts to make contact, we have been unable to speak to you with regards to your Vodacom account. We confirm that your Vodacom account has been handed over to Hammond Pole Attorneys for the collection of an outstanding balance of R 4 918,93, plus interest and fees accrued from 2017-08-16. We have been instructed by Vodacom to proceed with legal action. In order to settle this matter out of court and to prevent further costs and penalties, we need to secure a repayment arrangement which is acceptable to our client. Please make contact with us through the following: 1. contact us immediately on ********** to make the necessary arrangements. 2. email us at ********** to finalize this agreement enabling us to suspend any further legal action. 3. capture an arrangement regarding the above-mentioned account on our Self Help Portal: To register on our online Portal you require: o Your Reference - HP ********** o South African Identity Number 4. chat with us re your Vodacom account

Please treat this mail as urgent. Regards Thabang Ndlovu ********** (011) ********** This message and any attachments may be confidential and may also be privileged or otherwise protected from disclosure. They are sent for the attention of the named addressee(s) only. If you are not the named addressee(s) please notify the sender immediately and destroy this message. In this case, you should not copy or distribute this message or attachments, use it for any purpose or disclose its contents to any other person. Opinions, conclusions and other information in this message that do not relate to the official business of the firm/company shall be understood as neither given nor endorsed by it.The recipient should check this e-mail and any attachments for the presence of viruses. Hammond Pole Inc. accepts no liability for any damage caused by any virus transmitted by this e-mail.

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Replies (2)
Vodacom
Vodacom's reply25 Jan 2018, 11:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Feb 2018, 07:23
Official

Good Day

Kindly note that your enquiry has now been completed.

Regards

Dc

Best regards,