NEVER take insurance with Vodacom

Good day

Kindly note that I'm experiencing the worst service ever between vodacom and their insurance department.

May I kindly get a clear explanation as why am I being inconceived and the only solution is for me to make payments for an error caused by "system cliche", how is me paying resolving the problem on your end. My number has been suspended I'm unable to even make calls to vodacom and this is frustrating, I'm being sent from pillar to post and all your agents can't come with a solution. How I a whole vodacom team unable to resolve this issue. I would really appreciate it if I can get someone in a senior level to please make it make sense to me please.

I spoke to an agent by the name of Nkele this morning I would like a copy of the recording I am definitely escalating this manner and how she spoke to me, totally unacceptable.

I've been calling numerous times to make sure this matter is solved and yet again I find myself having to explain myself a 100times and yet again no resolution.

I would also appreciate it if you cancel my debit order as I will make an EFT going forward and reimburse me for bank charges.

Attached is a statement of an insurance that I never took out and yet being billed for, for 2months I have reversed the amount R874 and paid R594 that I was liable for.

I was also advised that my accidental cover was never reinstated which I'm happy with as I do not wish to do any business with the insurance department and therefore I can't wait for my contract term to be over.

Regards