Never take insurance with vodacom

Good day

I went to the store to claim for my cell phone insurance, unfortunately it was declined due to the fact that I had removed the sim from the phone.

The store and the “insurance” company failed to give me the terms and conditions of the insurance, the only documentation that I received and signed from the store were of the contract agreement that I was taking the insurance.

I am struggling to understand how I should automatically know that if I remove I sim card from a phone it simply means that I forfeit the insurance.

I have since tried taking the matter up with the store manager (Angelique), of which I was not satisfied with the way she approached the whole matter, she was screaming at me and when I tried asking her questions as to how now, am i supposed to be dealing with cell-sure instead of Vodacom she couldn’t give me any response instead she gave me these details out of her own free will for me to can email you.

I am completely dissatisfied with the way my query is being dealt with.

I have since called Cellsure and they said there is completely nothing that they can do for me, I need to go back to the store, tey are the ones who will assist me.