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Oluhle M

1 reviews | Active since Jan 2023

23 Jan 2023, 16:05

NEVER TAKE CONTRACT WITH VODACOM I CLOSED MY CONTRACT BUT THEY KEEP ADDING COSTS...

Vodacom is useless, all they want is your money. In December 2021 I canselled a phone contract at a Vodacom branch, and I am told I owe a little bit on it, then I was told I cannot close due to the outstanding amount. I queried the amount because I did not opt for recurring data. I was then advised it's been canselled and I successfully terminated the contract in April and further blacklisted the simcard as It was lost. Now I'm getting threatening messages telling me about an outstanding amount that I know nothing about. And no one seems to know what they are doing because I give them a reference number I got at the branch stating that the contract is canselled but you get a new person on the line that stutters each time, with no real solid information. I am really disappointed and I advise no one to take a contract with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply24 Jan 2023, 07:17
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team