SS
Siya S

1 reviews | Active since May 2019

23 Dec 2020, 15:47

Never take contract phone with Vodacom

I really don't know what's up with Vodacom

They LIE, they cheat and *****!! Actually that's what their motto should be

My account was in arrears, all this year because of I was retrenched, I would make arrangements with them, on when and how I would pay! Suddenly this December, they blocked and suspended my phones

I called, was made a fool more than 5 times, I would call everyday, and they would say, my phone will be active after an hour, then later say after 5 hours

Wrote a review here on HelloPeter, they promised to call

When they called, they said they can't unblock my phone due to the system

Unless I pay the R800

No I just paid, I call they say, my arrears are R781

I need to pay that before they unblock

However, that's not how I was adviced at first

They said I need to pay R800

And then it will be unblocked

They called and even gave me a reference, saying your issue is with solution expect

Even this now and then, the solution expect haven't solved my issue

My advice: Never take a contract with Vodacom

Even their arrears are ubsurd! You will pay crazy things

They just add numbers, in the exploit of the poor

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Replies (1)
Vodacom
Vodacom's reply24 Dec 2020, 07:27
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team