Never take anything over the phone with Vodacom !!!!!

If I could rate you -0 I would.

I have been with you for over 5 years and every time I need to log a complaint on this platform before I can get assisted.

I got a call from a 3rd party representing Vodacom. This guy told me he could reduce my monthly premium and package. Instead, he upgraded my 2 lines *** & ***) which I did not ask for. I specifically asked him will this affect the duration of my contact and he said no!!! Lies Lies Lies. I went to the woodmead WIC just to enquire and indeed he upgraded my plans. Now when I try and cancel im being told that they 1st need to investigate before cancelling, however at woodmead they said that the upgrade is effective from the 1st of April and I am in time to cancel. I do not want this upgrade to take effect!! I need this cancelled by the 1st of April!!!