AG
Amy G

1 reviews | Active since Jul 2016

01 Jul 2016, 09:22

Never subscribed but being billed R7 a day!!

<p>I called this morning to ask why my bill is so high! After a lengthy conversation I was told I have some subscription on my account costing me R7 a day. I have NEVER subscribed to anything and I am disgusted this will come off my account. This needs to be stopped and I want refunding. I am not the 1st vodacom victim of these subscriptions costing hundreds of rands a month. 16 minutes into the conversation the line started to crackle and I lost the agent. He did not bother to call back. I want this resolved as a matter of extreme urgency. I can't afford to be without my phone and refuse to pay for unwanted subscriptions.... especially as I have not benefited from whatever it is that is on my account. </p>

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Replies (1)
Vodacom
Vodacom's reply01 Jul 2016, 09:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team