Never spoken to such a rude person

I called the upgrades department at 14.07pm today. To cancel my contract and spoke to the king of rudness a staff name Brian. I told him my contract is ended and won't want to renew. He was so abrupt and insisted that I go look at black Friday deals online. I told him I don't want to. He then started going on with me. Coaching needs to be given to him and he should be out of calls if he can't spoke to customers in a friendly manner. Hence this is my main reason I will not take any further contracts with Vodacom.