MDWm
Maryna De Waal maryna.byleveld

1 reviews | Active since Sept 2021

07 Jan 2026, 08:57

NEVER SIGN A VODACOM DATA CONTRACT!!!! YOU WILL PAY ENTERTAINMENT SERVICES EXTRA EVERY MONTH AND NO ONE CAN EXPLAIN HOW IT GETS THERE!

Worse service provider ever! Since i signed up the data contract with Vodacom i receive statements with extra Entertainment Services FEES added to the account. I phoned several months, each month to query this as the sim is in a rooter and no one can active any subscriptions on it. Several consultants assisted me and confirmed that they put a block on the sim in order for this not to happen again and that i must also log on my app and block anything i see there as well. I have done this every month since i have the contract just to get an account again this month showing Entertainment Services fee of R408.85 and i had to block 5 Subscriptions again. I CANNOT LOOK EVERY DAY ON THE APP TO SEE IF SOMETHING IS ACTIVED ON THIS SIM. IT IS UNACCEPTABLE AND NOT HOW IT IS SUPPOSE TO WORK! And the best of it is, that i am now stuck with this contract for several months still!

0
Replies (1)
Vodacom
Vodacom's reply07 Jan 2026, 10:23
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team