JH
Juan H
1 reviews | Active since Mar 2019
21 Mar 2019, 13:36
Never sign a Vodacom Data contract
When you try to cancel it, they make it impossible and add ridiculous charges. I had to cancel my debit order to cancel the contract and then they threatened us with legal action from Debt Collectors on overcharged amounts on the final statement. The cover themselves by not allowing emails sent to them. You have to contact *********** client care call centre. After many attempts to give notice to cancel our contract we received a Debt Collector letter out of the blue. Vodacom, you just lost a HNW client, but obviously you do not care about customer retention. Let's see where that attitude takes you.
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Replies (3)
Vodacom's replyOfficial
21 Mar 2019, 13:40 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Mar 2019, 13:40
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Mar 2019, 09:23Dear Juan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply22 Mar 2019, 09:23
Official
Dear Juan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Best regards,
JH
Juan H's updateReviewer Update
22 Mar 2019, 10:01Good day, It will only be resolved once the refund has been made into our bank account. Based on experience dealing with Vodacom, this is still going to be an issue. Please ask the accounts team to do the refund into the same bank account that was used for the monthly debit order payment in the past. I don't want to deal with a Vodacom Contact Centre soon. Once the refund appears in our bank account, I'll change the review. Thanks.
JH
Juan H's update22 Mar 2019, 10:01
Reviewer Update
Good day, It will only be resolved once the refund has been made into our bank account. Based on experience dealing with Vodacom, this is still going to be an issue. Please ask the accounts team to do the refund into the same bank account that was used for the monthly debit order payment in the past. I don't want to deal with a Vodacom Contact Centre soon. Once the refund appears in our bank account, I'll change the review. Thanks.