Never seen anything so pathetic!!!

<p>I've been with Vodacom for 20 years (yes, since 1997) and my wife for about 10 years (both on Red packages). My daughter and 1 son both has data contracts and we have an alarm system. All three my children has phone watches. We were loyal Vodacom customers until this year. I've been complaining about the weakening signal in my house since January without anything being done about it. The customer service is pathetic to say the least and the last person I've made contact with, Neo Mo***eng from Brandwag in Bloemfontein was just about the cherry on top of the poor service cake. After many emails where I explained I needed some kind of timeline when upgrading of the tower will happen or any help will be given to me Neo sent me this email"I truly understand your frustrations Sir, but as promised we are still committed on upgrading the site to a better coverage and transmission". I just need to know when, or atleast who I can contact to get some answers. Well done Neo and other Vodacom staff, you've succesfully chased away a very loyal, long time client because you don't have the communication s****s required to deal with customers. Hello MTN here we come with all our contracts</p>