VP
Vannessa P
1 reviews | Active since Nov 2020
04 Dec 2020, 14:48
Never resolved VODABUCKS order query. Digital planet does not have my order, yet I should have received it as per your sms
Since my previous post here on 30 NOV, my issue has not been resolved. No one called me back again with feedback. I dont know where my parcel is and no one has it. Vodacom just called that my VODABUCKS STORE order is with Digital planet, and they do not have it! You took my money immediately, and now I paid for nothing. First issues with our fiber and now this. Never experienced such poor customer service. No one in Vodacom can track vodabucks store orders or provide with correct information. Please call me and tell me where it is and when I will get it.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Dec 2020, 15:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2020, 15:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VP
Vannessa P's updateReviewer Update
08 Dec 2020, 12:29No one called me in 4 days to assist. Vodacom on facebook wont help as someone from hello peter is apparently responding, but no one is. I even called digital planet again and they do not have my order or even do this product as i was advised. I will now have to lay a claim with the consumer ombudsman
VP
Vannessa P's update08 Dec 2020, 12:29
Reviewer Update
No one called me in 4 days to assist. Vodacom on facebook wont help as someone from hello peter is apparently responding, but no one is. I even called digital planet again and they do not have my order or even do this product as i was advised. I will now have to lay a claim with the consumer ombudsman
VP
Vannessa P's updateReviewer Update
08 Dec 2020, 12:45My SMS never showed which delivery partner was assigned and who to follow up with. You have contradicted your Terms and Conditions you referred to. I already see 3 points that Vodacom themselves violated their own T's & C's.
VP
Vannessa P's update08 Dec 2020, 12:45
Reviewer Update
My SMS never showed which delivery partner was assigned and who to follow up with. You have contradicted your Terms and Conditions you referred to. I already see 3 points that Vodacom themselves violated their own T's & C's.
VP
14 Dec 2020, 11:19
Vannessa P's updateReviewer Update
14 Dec 2020, 19:58LOOK AT VODACOM'S PRIVATE REPLY
SO LAST THURSDAY MY ORDER WAS PROCESSED AND COMPLETED FOR DELIVERY!!! LOOK WHAT PRIVATE REPLY A GOT NOW AFTER A CALL. I BELIEVE VODACOM DOES THAT TO KEEP EVERYONES MONEY FOR A MONTH TO MAKE INTEREST!!!!
SO LAST THURSDAY MY ORDER WAS PROCESSED AND COMPLETED FOR DELIVERY!!! LOOK WHAT PRIVATE REPLY A GOT NOW AFTER A CALL. I BELIEVE VODACOM DOES THAT TO KEEP EVERYONES MONEY FOR A MONTH TO MAKE INTEREST!!!!
Vodacom's reply:
14 Dec 2020, 11:19
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, you have been advised that regretabbly the item you purchased on the vodabucks store, cannot be fufilled. A refund will be processed to your account. Refunds can take 7-14 working days
Your query has now been resolved.
Your query has now been resolved.
Regards
Consumer Website Team
VP
Vannessa P's update14 Dec 2020, 19:58
Reviewer Update
LOOK AT VODACOM'S PRIVATE REPLY
SO LAST THURSDAY MY ORDER WAS PROCESSED AND COMPLETED FOR DELIVERY!!! LOOK WHAT PRIVATE REPLY A GOT NOW AFTER A CALL. I BELIEVE VODACOM DOES THAT TO KEEP EVERYONES MONEY FOR A MONTH TO MAKE INTEREST!!!!
SO LAST THURSDAY MY ORDER WAS PROCESSED AND COMPLETED FOR DELIVERY!!! LOOK WHAT PRIVATE REPLY A GOT NOW AFTER A CALL. I BELIEVE VODACOM DOES THAT TO KEEP EVERYONES MONEY FOR A MONTH TO MAKE INTEREST!!!!
Vodacom's reply:
14 Dec 2020, 11:19
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, you have been advised that regretabbly the item you purchased on the vodabucks store, cannot be fufilled. A refund will be processed to your account. Refunds can take 7-14 working days
Your query has now been resolved.
Your query has now been resolved.
Regards
Consumer Website Team