VM
Vivienne M

1 reviews | Active since Jul 2016

29 Aug 2016, 10:05

Never renew or upgrade a contract with Vodacom (part 1)

<p>I have had a data contract for 3 years - this month I "upgraded" it. Last night I ran out of data (no sms notification) and my account was locked. This despite the fact that I have an open account and have signed all the disclaimers stating that I will pay out-of-bundle rates in the event of data running out. SIX phone calls to Vodacom later . . .my account can only be reactivated in 3 days time. Amazing how your debit order is right on time every month though.</p>

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Replies (1)
Vodacom
Vodacom's reply29 Aug 2016, 11:13
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team