Never recived such bad service before.

Vodacom looks to me as if its leading the forefront of bad customer service. In October and November I attempted changing banking details with Vodacom yet both months they debit my old account so I change to doing EFT's as I know that they are done. I later get issued with a R190 penalty due to debit orders, so I phone again and a case is opened, each time I phone I'm told its being dealt with by the back office so no feed back can be given, during this time I'm constantly phoned by an automated message demanding payment and my account been suspended all while I'm awaiting feed back on this issue, today finally a call center agent says there is still no progress so she will put me through to accounts where I'm faced to deal with the most arrogant person I have encounter over a phone call and further more having the phone put down on me. there is not an issue me paying the penalty more so a matter of principle. I have against my best judgment done the payment this morning just to get the account reactivated as i do have a few months left on this contact and do need this number until i get to port out to a more customer friendly network. \still receiving these automated demands.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;174630;357;16;2;0;1;0;0;2;16/01/29 6:47;1030;NULL;16/01/27 15:13;16/01/28 13:37;BAD SERVICE;I***;;***;I visited vodacom three river the complaint is not against the Vodashop it's the customer care/accounts. The consultant Morgan spent 1-1/2 hours trying to sort out the mess. I app**** for router/wi-fi and was declined reason my account being 60days in arrears. My account has never been in arrears the 21 years i have had my number. I was told to phone myself and spent 2-1/4 hours waiting in the queue got through to the accounts eventually they could not help in accounts because my account was not overdue, after that i was transfered to 3 different extension including after sales service nobody is prepare to help me get to the right person declining me... ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809262;748506;1;2;0;1;0;0;2;15/02/02 9:43;1029;NULL;15/01/28 18:15;15/01/28 16:34;MOST RUDE AND INADEQUATE STAFF EVER!! ;9,21E+12;Cliente Centre Consultant;***;I have never received this bad service from Capitec in 2 years time. I have I personal loan with the bank and started working for a new Company in December. I phoned them to inform them that my Debit order date will be changing because of the day my new salary will be paid over.I was informed that I must change it at a branch, I took off work and went to a branch, after all the trouble they are still sending me sms's informing me that my payment is late and the debit order did not go through. I phoned head office after several messages was send to me, and the most arrogant consultant ever spoke to me implying that I am lying and that I did not follow procedures AFTER I DID EXACTLY WHAT WAS TOLD TO ME AND EXPECTED of me. I am so discussed with the treatment I got, I will never make use of this bank again, and then they keep asking a person to move banks to them, but they treat a customer like this? So glad my loan is paid off in September this year because they really need to teach their call centre staff some manners. I have always just received good client service at the branches so how come the people at head office is so inadequate??????;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;277024;30;9;5;0;1;0;0;5;15/01/30 7:48;1029;NULL;15/01/29 10:14;15/01/29 14:39;Great Service from Auto & General;***;Mubeen Fortune;***;I had some lightning damage after a storm and I immediately phoned my insurer. Mubeen was extremely efficient and helpful, with my claim being resolved in a matter of days.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;809841;163;14;2;0;1;0;0;2;15/01/30 11:42;1029;NULL;15/01/29 20:06;15/01/29 18:33;Extremely horrible service from store staff;9,30E+12;;***;Okay, so I went to Atterbury Superspar tonight, the store says they're open until 20:00. I Got there 19:40 because I work late, I went to go buy some beers and wine from their Tops section inside the store, when I got there at 19:40 I was refused entry, after a big fight with whom I believe to be the manager, I got access to the store, getting inside they refused to assist me at the tops section and I was told no there's wine at the back of the store I can only have some of them, angrily I went to go get ONLY wine when I actually went for wine AND beer. That aside when I went to checkout, I went to the cigarette kiosk as I decided I can get some cigarettes as I am here already, I stood there for about 5 minutes with the cashier starting to cash up while I am standing there and she has the audacity to tell me 'sorry but we are closed now'. I Almost threw my toys and they decided to assist me with a 'I don't give a ****' attitude. When all was eventually rang up she didn't have any change to give me seeing that she took all the money from the drawer to the back. When I eventually got the change owed to me, it was 20c short!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811092;768744;9;5;0;1;0;0;5;15/02/04 7:51;1029;NULL;14/12/04 3:18;15/02/02 14:42;Defending of my consumer right;7,60E+12;Fatima Valley-Omar ;***;I would like to thank Fatima for the exceptional service delivery and assistance in taking my matter further. Even listening to me when she was on leave, You truly made me feel better and Telesure is really lucky to have you in their employment, again thank you for all that you have done. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810958;33;1;2;0;1;0;0;2;15/02/03 8:00;1029;NULL;15/02/02 16:37;15/02/02 14:51;BEE Shares not paid out ;8,01E+12;Barbara Shikwambana ;***;Its with great dismay that I have to resort to this platform. After numerous calls and e-mail correspondence with FNB I still do not have a valid explanation as to why my shares was not paid out on the 31/01/2015. I sent an e-mail 28/01/2015 requesting if all my documentation - below is the feedback <br> <br> <br> From: FRBET <br> Date: Thu, 29 Jan 2015 09:39:04 +0000<br> To: [Email Removed]<br> Subject: RE: FisrtRand BEE Staff Scheme - Updated Details<br> <br> Good day <br> <br> Thank You for contacting the First Rand BEE Scheme Helpdesk.<br> <br> Kindly please note that the payment will made on or before 31st January 2015 and statements will be sent after payment has been made.<br> <br> For further assistance, please do not hesitate to contact us.<br> <br> Kind regards<br> Lerato Ra***u<br> Tel: ***<br> Fax: ***<br> Email: [Email Removed]<br> Postal Address: The FRBET Helpdesk, P.O. Box 1266, Bramley, 2018<br> Physical Address: 71 Corlett Drive, Birnam, 2196<br> Website: [URL Removed] <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;811210;688455;22;2;0;1;0;0;2;15/02/11 12:49;1029;NULL;15/02/02 21:16;15/02/02 19:40;over charge Debit order;9,01E+12;Abel;***;Ek is rerig gatvol vir Bonitas . Eers het ek amper 3maande gesukkel om n mediesefons te kry . En nou het hul laas maand dubbel afgetrek en die maand is daar n bedrag by van n R1550 en ek het geen ide waarvoor dit is nie . Dan is daar n bedrag van R1290 en die mediesefons wat ek gevat het is R1400 en n paar sente . Dankie vir die persoon wat onbevoeg is . My ander debiet orders gaan nie afgaan nie . Dan bel mens die ***** afdelling maar heel duidelik is dit net as iemand van hul steel . Enige ander medies wat goed is ? Gatvol vir Bonitas;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810676;768744;9;5;0;1;0;0;5;15/02/05 7:32;1029;NULL;15/01/12 16:01;15/02/04 14:23;Thanks for Professional Service;5,51E+12;Karien Snyman;***;My house was burgled on the 12 January during daytime. I put my claim in on the 15th. Karien Snyman came to see me on the 23 and my claim was settled on 30th (as promised). She is very professional with a nice attitude and good communication skills. Thanks for excellent service. <br> Kind regards<br> Mariette Henderson;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812351;357;16;2;0;1;0;0;2;15/02/10 10:46;1029;NULL;15/02/04 11:14;15/02/04 17:37;not delivering the product, claiming the customer;76;the manager of vodavomshop;***;Hello,<br> I am a tourist visiting sa. I bought a local simcard with 1gb and airtime of 275R from the shop at arrival hall at JNB. I was told that all was uploaded and I am set to go. 4 days later and without any warming, my airtime expired. I approached a random vodacomshop and found out my 1GB was not loaded and I surfed with the 275R. I asked over the phone to get my 275R back as balance for allowing me to call within SA and get what was originally the product I had bought, but the rude, horrible and very non services friendly manager blamed me for not reporting his mistake earlier and refuses to correct his mistake and give me the airtime back unless I buy new airtime balance from him.<br> This is disgraced!! How can I be put to blame on Vodacom mistakes?! How do you speak to customers?! How do you treat tourists?!! Why does the manager refuses to day he is sorry?!<br> I demand to be treated fairly and provide me the 275R back.<br> <br> P.s.<br> <br> I am still waiting for his manager to call me back!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;807690;357;16;2;0;1;0;0;2;15/02/08 11:31;1029;NULL;15/02/06 20:10;15/02/06 18:22;poor response ;9,21E+12;;***;I wrote a complaint on vodacon and got a over poor response. The person only tried to phone me once to investigate my complain but did not get through or even leave a way for me to contact him/her. I gave an comment on my previous complaint but still no response the job number on the handset was ***6. The device was sent back to vodacom repairs east gate not repaired or replaced. It is still under warranty so I expect a new handset or I can keep on writing complaints its been days since my previous complaint and I have not received any feedback. Unacceptable ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;252513;748918;22;2;0;1;0;0;2;15/02/18 8:23;1029;3;15/02/16 17:04;15/02/16 15:14;Hassles hassles and more hassles with GEMS!!!;***;GEMS Chronic Division;***;At first it was a hassle to join GEMS, now it is a hassle to get my chronic medicines authorised with them. LAst week on Monday I faxed my completed chronic application form to *** and when I checked to confirm receipt, I was told there was nothing received. I again on the 11th of February sent it via email this time around to two email addresses: 1. chronicauths at gems.gov.za and 2. enquiries at gems.gov.za, after a few days I phoned to confirm receipt and I was told that GEMS have not received my application for chronic. I don't know why it is always a hassle to do anything with GEMS. they have fax numbers and email addresses but never receive anything with these available channels. I received two smses today, confirming receipt of my application forms but both quoted membership numbers that are not mine, the first one is:*** for dependant 01 and the second one is *** for dependant 00. I phoned again, twice today and spoke to Dimakatso, call ref no: UV219964/006 to find out why SMSes for other members are sent to my phone. I don't know why this is a hassle. can somebody please help me sort out this chronic medicine mess? I need my chronic meds please.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;592181;163;14;5;0;1;0;0;5;15/02/18 7:44;1029;NULL;15/02/17 16:26;15/02/17 14:35;Best Spar by far;9,00E+12;;***;I have been to Spar's all over. Knysna, Plettenberg Bay, Port Elizabeth, King William's Town and East London and I must say the Spar in Parklands have the best food and service by far.<br> <br> Everything prepared there is fresh and tastes so good. Best Spar ever! I don't even want to start with the service and quality of food at the other Spar's.<br> <br> Excellent job guys!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;818661;357;16;2;0;1;0;0;2;15/02/20 6:29;1029;NULL;15/02/19 14:18;15/02/19 13:20;Billed for R2500 for data ;8,71E+12;Mason;***;My husband got ****** and his phone was taken from him, we then went to the police to get a case number so that he can put in a insurance claim. He had a blackberry and the n took a Samsung S4. He got the phone on the 18th or 19th of December 2014 and in mid January we received a bill for R2500 for data used. <br> The consultant that helped my husband never explained to him that the charges to his contract will change nor did my husband sign for anything.<br> We have been struggling to get a answer from the team at Garden Centre only to find out that the consultant has been fired. We would like to know what is going to happen regarding this amount as we are not going to pay. We have logged several calls and we have not received the service. We were also threatened that the phone will be blocked by the 27th of February if we don't pay this amount. My husband have been with vodacom for almost 2 years and never have he skipped a payment or had any problems but I must say that we are very disappointed in how this matter is being handled.<br> Hope to get a response to this matter soon.<br> <br> Regards <br> Magnolia Adams ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;81722;357;16;2;0;1;0;0;2;15/02/24 8:16;1029;5;15/02/23 16:48;15/02/23 15:07;Lying, *****ing and de*****ing with impunity;8,01E+12;Eltino Martin;***;Vodacom discards my unused minutes, instead of carrying it over to the next month.<br> Eltino is entirely unhelpful - <br> <br> In January, I was owed 8.2 hours of talk-time in unused minutes, but billed for out of bundle usage. This has been happening throughout my contract. <br> <br> Eltino said the billing and accounts department would investigate and refund money erroneously deducted in the past. The January charge was corrected, but there has been no communication and [URL Removed] again states I'm being billed for out of bundle usage in February! Furthermore, faulty charges in the past have not been refunded.<br> <br> I want to see how much talk time I have remaining.<br> I want all the money charged to my account in error refunded.<br> I want someone competent to resolve this matter, so that my account reflects the correct remaining talk-time, instead of stating that I owe money to Vodacom!<br> <br> I have not once received any form of apology from Vodacom for literally *****ing money from me and by all appearances they do not intend to stop de*****ing me.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;789113;357;16;2;0;1;0;0;2;15/02/25 7:40;1029;NULL;15/02/24 16:19;15/02/24 14:31;Useless Call Centre;***;;***;I phoned the business call center on ***. They looked at my number and said they can't help me, wrong department for my type of problem. The correct department is 082 111. Then they transferred me. The next caller said I'm at the wrong department, the correct department is on *** (The same as the initial call I made) So then they transferred me. Again the same thing, *** transferred me to 082 11 and they then transferred me back to ***. Somewhere in the mix they transferred me to ***, who surprise-surprise transferred me back to 082 111 as they where the wrong department. After being send backwards and forwards between two departments I finally gave up.<br> <br> The issue is a SIM card on a mobile phone that does not want to register on the network.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;651825;688;15;5;0;1;0;0;5;15/02/27 9:56;1029;NULL;15/02/24 18:41;15/02/24 16:47;thank you for a good meal;8,01E+12;store manager;***;Hi was at sun coast today.<br> We had a great experience at john dorys.<br> We ordered the hake and chips. We were surprised with the portion of chips receieved. Too generous. No other food outlet gives such generous portions. Thank u. The staff were good and overall service was excellent. Thank you. Keep up the excellent service;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;798262;23;1;2;0;1;0;0;2;15/02/26 8:41;1029;NULL;15/02/25 17:18;15/02/25 15:32;Cheque ***** Bank Negligence;***6;Standard Bank;***;My mother is one of the signatories of the cheque account which has been *****ed an amount of 83000. On the 16 February 2015 we discovered that the cheques have been processed without a proper verification systems of the bank since the signatures forged doesn't correspond with the actual signatures of the signatories which was submitted to the Bank. The ******** case has been opened in Alberton SAPS and the alleged ********** have been apprehended. Can this matter be investigated and concluded within the reasonable time and the funds taken be refunded to the account of the church since theres evidence of negligence on this case<br> <br> Adv. Gugu Thimane<br> Cell no: ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;820983;23;1;2;0;1;0;0;2;15/02/26 8:46;1029;NULL;15/02/25 17:29;15/02/25 15:37;Victim of ***** and bank refuses to re-imburse;resolutions0121;;***;On sunday the 15th february 2015, I went to Standard Bank to utilise the ATM services at their Rink Street Port Elizabth branch. When I got to the ATM, I proceeded to insert my card to withdraw the required funds. No cash was ejected by the ATM and when I pressed cancel the card was swallowed by the machine. I asked my friend who had accompanied me to look for the number to call so that I could contact the bank and advise them of what had happened. As we did not have airtime at that moment, we drove a few metres to the garage to purchase airtime. Whilst we were at the garage, I got an sms notifying me that R4800 had been withdrawn and my transaction had only been for R200. We returned to the ATM, parked infront of it and proceeded to call Standard Bank. They advised they had stopped my card and advised that I should open a case for *****. I ran out of airtime and they called me back. They advised that they had opened a ***** case which would take about 6 days to investigate. Today 25th February, they contacted me and advised my claim for refund has been declined as I took too long to notify them. I find this unfair and unreasonable as I am blind and at the time I acted quickly.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;697219;810091;13;5;0;0;0;0;5;15/02/26 8:54;1029;NULL;15/02/25 17:34;15/02/25 15:45;FINALLY MY VEHICLE IS DELIVERED AFTER 3 MONTHS;848972;Lana;***;Today, I received my vehicle back from Reniew-It in Randburg after they were working on it, on and off, for 3 months. Let us hope and pray that it is now finally fixed and that I do not have to take it back for a third time. Lana, thank you for always being patient with me. I know you were only the service manager, who had to deal with front line facing clients. I appreciate your patience, and hope that the Reniew-It Group will realise what a kind and friendly member of staff you are towards your customers. Keep up the good work. However, I will not remove my original complaint lodged on Hellopeter relating to my overall service experience at Reniew-It Randburg as it relates to an overall service delivery problem at the dealership, and not simply my one-on-one interaction with Lana. All the best Lana and keep your chin up ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;437052;28;1;2;0;1;0;0;2;15/02/27 12:02;1029;NULL;15/02/26 20:48;15/02/26 18:53;Hot Card, Retain - After ABSA's BLAPS;6,31E+12;***c Knows;***;BLAPSA... That is what you are know as in the public domain...<br> <br> You service is so useless, I honestly dont know why I still complain.<br> <br> You blocked my account. I could not do any money movements. Now you hot-listed me. Such a bunch of absolutely useless kants!<br> <br> Fix it useles *****s!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;823470;712173;41;2;0;1;0;0;2;15/03/04 8:26;1029;NULL;15/03/03 16:59;15/03/03 15:17;Bank Account Abused;***9;Accounts;***;I am beside myself, October last year i joined Zone Fitness primarily because the sales executive was a friend. Fast forward a few months and they (Zone Fitness) \CLAIMED\"" payments bounced and ended up debiting an extra R20.00 off my account. Adding insult to injury they were double debits. After many calls with no assistance finally i am told last month that my gym account is being credited with with the double debits. I was happy with this plan but imagine my shock today as another debit went off. I am now forced to shut down my account as you wont stop the debit. I am publicly declaring breach of contract and ********** business practice. SHUT DOWN MY CONTRACT PLEASE. YOU ARE ******* """