TN
Tessa N

1 reviews | Active since Mar 2009

17 Mar 2017, 08:53

Never received data/billing -Accounts

<p>Hi, I have phoned the call centre regarding my account for March (bill so far for March) that i have been double charged for my Line rental (R 549-00) I have also been chaged for 10Gb promational data (R599-00) that should have been free when upgrading with Vodacom. I also bought 1G data on the 13-03-2017 I received 1G free data but never receieved the 1G I paid for (order number E ********** ). I would like this sorted out, i called the call centre this morning and was told its not the final billing for the month, and when month end comes it should be sorted, what happens if its month end and this amount still gets debted from my account??? Account number I ********** -7</p>

0
Replies (2)
Vodacom
Vodacom's reply17 Mar 2017, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

TN
Tessa N's update23 Mar 2017, 08:29
Reviewer Update

Still no call from Vodacom!!! Account still hasnt been credited!!!