NEVER Purchase from Vodacom Online Stores!!!

I purchased a device from Vodacom's online portal, the money had gone of my bank account immediately but I have no way of tracking the status of my order and this was done almost a week ago. I did receive a tracking/order number, but as usual, it doesn't work. I have been calling the online call centers, spoke to a consultant Roslyn and her manager Tobane, he said he would contact the warehouse and call me before COB on that day, received no call back. I called the next day and apparently they were in a managers meeting, I left a message asking him to call me back and he didn't. So as it stands, I have no idea if I will ever receive the item I purchased for R1000. All this was done after I first called and confirmed that there is actually stock and therefore the item will be shipped and delivered to me within 3 days once I order. I also emailed them, received and ref number, all for nothing it seems.