zM
zenzele M
1 reviews | Active since Feb 2022
06 Jul 2023, 15:53
NEVER Purchase from vodacom
I have very much disgusted and disappointed by the after service v received from vodacom, i purchased a phone online and was not happy with what i received as the specs that they gave online were utter *******, i then sent countless email and tried calling the call centre which you never get through too, went to the vodacom shop in gateway and was advised that its a franchise there is nothing they can do for me.
I am now stuck with this stupid phone which i dont want . all i need is for my refund and they can keep the ****** phone.
my order number Order #***
Please contact me ASAP Zenzele Mzimela *** ***
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jul 2023, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2023, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Jul 2023, 09:55Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, a collection was arranged with Pickup number V2P*** which can be tracked via www.ram.co.za and can take within 5-7 working days.
Once the device is returned a refund will be processed. Regards Consumer Website Team
Once the device is returned a refund will be processed. Regards Consumer Website Team
Best regards,
Vodacom's reply10 Jul 2023, 09:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, a collection was arranged with Pickup number V2P*** which can be tracked via www.ram.co.za and can take within 5-7 working days.
Once the device is returned a refund will be processed. Regards Consumer Website Team
Once the device is returned a refund will be processed. Regards Consumer Website Team
Best regards,
zM
zenzele M's updateReviewer Update
04 Aug 2023, 08:33Good day, please advise as to when il be receiving my refund -
From: Zenzele Mzimela
Sent: Thursday, July 27, 2023 12:13 PM
To: '***' <***>
Subject: FW: EC-1M49-1F5HW4 Good day Please note the phone has delivered and received by DANIELLE FERRIS as oer way bill number V2P***-please action refund Capitec bank : *** Z B Mzimela savings branch 470010 Contact number ***
treat this as urgent!!!
From: Zenzele Mzimela
Sent: Thursday, July 27, 2023 12:13 PM
To: '***' <***>
Subject: FW: EC-1M49-1F5HW4 Good day Please note the phone has delivered and received by DANIELLE FERRIS as oer way bill number V2P***-please action refund Capitec bank : *** Z B Mzimela savings branch 470010 Contact number ***
treat this as urgent!!!
zM
zenzele M's update04 Aug 2023, 08:33
Reviewer Update
Good day, please advise as to when il be receiving my refund -
From: Zenzele Mzimela
Sent: Thursday, July 27, 2023 12:13 PM
To: '***' <***>
Subject: FW: EC-1M49-1F5HW4 Good day Please note the phone has delivered and received by DANIELLE FERRIS as oer way bill number V2P***-please action refund Capitec bank : *** Z B Mzimela savings branch 470010 Contact number ***
treat this as urgent!!!
From: Zenzele Mzimela
Sent: Thursday, July 27, 2023 12:13 PM
To: '***' <***>
Subject: FW: EC-1M49-1F5HW4 Good day Please note the phone has delivered and received by DANIELLE FERRIS as oer way bill number V2P***-please action refund Capitec bank : *** Z B Mzimela savings branch 470010 Contact number ***
treat this as urgent!!!