NEVER PURCHASE A CONTRACT FROM VODACOM

I have received the most unacceptable service from Vodacom and such rude staff. I took out a contract in 2023 and I asked them to run a debit order of which I was assured was done with all contracts. Last year I then receive notification that my account is in arrears so I therefore phoned not once, not twice but 3 times to ask them to run a debit order for a set amount every month. This was not done, I then phoned back and asked if I could pay the set amount monthly. I then went into my bank today and withdrew a statement and it is noted that they are trying to debit my account with not a "set agreed amount" but with larger amounts. I then phoned Vodacare Accounts at approximately 15:57 today to try and explain my situation and the lady on the line (which the call should be traced back to her) was unhelpful and would not let me get a word in. She accused me of not paying my account and when I tried to talk to her, she spoke over me and this lead to me raising my voice and asking to speak to someone more senior. She told me that she would not put me through or give me a number of someone senior as it was 4pm. I was trying to explain to her the odd large amounts on my statement that is affecting my account and she was not prepared to assist me. All she could do was blame me.

Not to mention when I got the phone, after 2 months it was bending, of which also Vodacom could not assist me with when I went into the store to complain about it. I have tolerated enough with Vodacom and trying to sort out my account but they do not want to hear me out, they rather lay blame and "point fingers". I have never experienced such bad service as I have with Vodacom.

Vodacom your service of unacceptable and I would not recommend anyone to take out contracts with you.