AP
Anna P

1 reviews | Active since Jul 2016

18 Jul 2016, 15:22

Never online to cancel contract.....

<p>We were approached by Vodacom's Rewards, to deliver a wifi modem. In stead of the modem the promised they tried to make us sign for a tablet. We did not sign for the tablet and the delivery person returned the tablet. This contract was then telephonically canceled. Now months down the line, they still have not cancelled the contract. Every time we phone they claim the system is off-line. This does not make sense as Vodacom claims to offer this wonderfull signal. Why are their own systems constantly off-line. We want this cancelled and we do not want excuses of being off-line, as this does is not a good adverti*****t for Vodacom.</p>

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Replies (1)
Vodacom
Vodacom's reply19 Jul 2016, 05:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team